Terms & Conditions – MONX

Last updated: [enter date]

These Terms & Conditions apply to all purchases, memberships, and use of the website operated under the MONX / Thugmonk platform (the “Seller”, “we”, “us”).

By placing an order or activating a membership, you agree to these terms.


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1. Seller Information

Legal Entity: MONX / Thugmonk
Country of Operation: Iceland
Contact Email: [your email]
Physical Address: [your address]
Registration Number: [insert if registered]
VAT Number: [insert if applicable]


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2. Eligibility

You must be at least 18 years of age to place an order or enter into a subscription agreement.


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3. Products & Services

We offer:

Physical products (including preorders)

Digital products and digital access

Auto-renewing memberships and subscriptions


Some items may be handmade, produced on demand, or released in limited runs.


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4. Prices & Payments

All prices are shown at checkout and include applicable taxes unless stated otherwise.

We accept payment through:

Shopify Payments

Stripe

PayPal

Teya

Other processors displayed at checkout


Your payment method is charged immediately unless otherwise stated for preorders.

We reserve the right to correct pricing errors.


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5. International Sales & Preorders

We sell internationally. Customs duties, import taxes, and fees (if applicable) are the responsibility of the buyer.

Preorders:

Are charged at the time of order unless otherwise stated

Estimated delivery times are shown on the product page

Delays may occur due to production or logistics outside our control



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6. Right of Withdrawal (EEA Consumer Protection)

If you are a consumer within the EEA, you have the legal right to withdraw from a purchase within 14 days of delivery, without giving a reason.

To exercise your right of withdrawal, you must notify us in writing within 14 days of receiving the item.

Returned items must be unused and in original condition.

Refunds are issued within 14 days of receiving the returned item.

Return shipping costs are paid by the customer unless the product is defective or incorrect.


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7. Digital Products & Memberships – Withdrawal Exception

For digital products and digital access:

Delivery begins immediately after purchase

By completing the purchase, you explicitly waive your right of withdrawal

Once access is granted, no refund is legally required


Memberships:

Provide access to digital content, updates, and community features

Are not refundable once a billing cycle has started

Can be canceled at any time for future periods



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8. Subscriptions & Auto-Renewal

Memberships renew automatically on a monthly or yearly basis unless canceled.

You may cancel at any time through your account dashboard.

Cancellation stops future charges but does not affect the current billing period.


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9. Delivery Timeframes

Estimated delivery times:

Handmade or custom products: 7–21 days

Iceland domestic shipping: 2–5 business days

International shipping: 7–30 business days


Delivery times are estimates, not guarantees.


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10. Returns & Refunds (Physical Products)

Returns must be requested within 14 days of delivery

Items must be unused and in original condition

Return shipping costs are paid by the customer

Refunds are issued to the original payment method


We reserve the right to refuse returns that do not meet these conditions.


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11. Liability Limitation

We are not liable for:

Indirect or consequential losses

Delays outside our control

Incorrect usage of products

Customs delays or import restrictions


Nothing in these terms limits rights that cannot be excluded under consumer law.


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12. Intellectual Property

All content, designs, systems, graphics, scientific material, and text are the intellectual property of MONX / Thugmonk and may not be reproduced without written permission.


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13. Disputes & Jurisdiction

These terms are governed by Icelandic law.

Consumers within the EEA may also use the European Online Dispute Resolution (ODR) platform:

https://ec.europa.eu/consumers/odr


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Privacy Policy (GDPR-Compliant)


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1. Data Controller

Data Controller: MONX / Thugmonk
Contact: [your email]


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2. What Data We Collect

We may collect:

Name

Address

Email

Phone number

Payment information (handled by payment processors)

Order history

IP address

Membership activity



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3. Legal Basis for Processing

We process data under:

Contractual necessity (orders & memberships)

Legal obligations

Legitimate business interest

Your explicit consent where required



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4. How Data Is Used

Data is used for:

Order fulfillment

Account management

Customer support

Membership access

Legal compliance



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5. Data Sharing

We only share data with:

Payment processors

Shipping services

IT & hosting providers


We never sell personal data.


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6. Your Rights Under GDPR

You have the right to:

Access your data

Correct your data

Have your data deleted

Object to processing

Withdraw consent

File a complaint with the Icelandic Data Protection Authority



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7. Data Storage

We retain data only as long as required for legal and operational purposes.


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Membership & Subscription Terms

Memberships provide:

Digital content and updates

Behind-the-scenes material

Community access

Optional product benefits (if stated)


Memberships:

Renew automatically

Can be canceled anytime

Are not refundable once a billing period begins

Do not guarantee specific outcomes or services


MONX reserves the right to change membership content with reasonable notice.


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Refund & Return Summary Page (Public Friendly)

Physical products: 14-day return window

Digital products & memberships: Non-refundable once accessed

Return shipping paid by customer

Refunds issued within 14 days

International buyers responsible for customs costs